CWB and the Financial Consumer Agency of Canada (FCAC)
The FCAC supervises federally regulated financial institutions like CWB to make sure we comply with federal consumer protection laws. The FCAC also helps educate consumers, and monitors industry codes of conduct and public commitments designed to protect your consumer interests.
At CWB, we comply with a number of consumer laws designed to protect you. For example, we will provide you with information about our complaint handling procedures, proper notice of branch closures that affect you and information about interest rates and fees when you open an account.
If you have a concern regarding a potential violation of a consumer protection law, a public commitment or an industry code of conduct, you can contact the FCAC:
Financial Consumer Agency of Canada
427 Laurier Avenue West, 6th Floor
Ottawa, Ontario K1R 1B9
Toll-free phone: 1.866.461.3222 (en français 1.866.461.2232)
Toll-free fax: 1.866.814.2224
The FCAC will determine whether there is a problem with our compliance and if so, what corrective measures we need to take. The FCAC doesn’t become involved in matters of redress. All requests for redress must follow the problem resolution process outlined in tabs one to four.