Contact

Canadian Western Bank - Branches

For information regarding products and services offered by Canadian Western Bank, please contact your nearest branch.

Lost or Stolen Cards:

MasterCard

If your Canadian Western Bank MasterCard credit card is lost or stolen, please report the loss as soon as possible by calling the number listed below:

  • Canadian Western Bank MasterCard: call 1-888-877-6262

Business Visa

If your Canadian Western Bank Business Visa card is lost or stolen, please report the loss as soon as possible.

  • In Canada: call 1-866-839-3485

  • While travelling abroad contact Visa Customer Care Services using their network of toll-free telephone numbers listed at www.visa.ca

Debit Card

If your Canadian Western Bank debit card is lost or stolen, please report the loss as soon as possible by contacting your branch during business hours or calling the number(s) listed below after business hours:

  • Call 1-888-424-3131*
* After business hours only.

Canadian Western Trust - Enquiries

For information regarding products and services offered by Canadian Western Trust, please visit their website or phone 1-800-663-1124 toll-free.

Investor Relations

For further financial information contact:

Investor Relations Department
Canadian Western Bank
Suite 3000, Canadian Western Bank Place
10303 Jasper Avenue
Edmonton, Alberta  T5J 3X6
Telephone: (800) 836-1886
Fax: (780) 969-8326
E-mail: InvestorRelations@cwbank.com

Shareholder Enquiries

For shareholder enquiries related to a change in share registration or address, lost share certificates, estate transfers, or to advise of duplicate mailings, please contact Canadian Western Bank's transfer agent:

Valiant Trust Company
310, 606-4th Street SW
Calgary, AB T2P 1T1
Telephone: (403) 233-2801
Fax: (403) 233-2857

For other shareholder enquiries, please contact the Office of the President and Chief Executive Officer at:

Canadian Western Bank - Corporate Office
Suite 3000, 10303 Jasper Avenue
Edmonton, AB   T5J 3X6
Telephone: (780) 423-8888
Fax: (780) 423-8897

Media Enquiries

Kirby Hill, CFA
Vice President, Strategy and Communications
Telephone: (780) 441-3770
Mobile: (780) 918-9084
Email: MediaEnquiries@cwbank.com

General Enquiries

Feel free to contact us with any comments or questions you may have. We are always listening: comments@cwbank.com

Complaints or Concerns regarding Accounting, Internal Accounting Controls or Auditing Matters

Please contact either:

Tracey C. Ball
Executive Vice President and Chief Financial Officer
Canadian Western Bank
Telephone: (780) 423-8855
Fax: (780) 969-8326
E-mail: tracey.ball@cwbank.com
- or -
Robert A. Manning
Chair of the Audit Committee
c/o 210 5324 Calgary Trail
Edmonton, AB T6H 4J8
Telephone: (780) 438-2626
Fax: (780) 438-2632
E-mail: rmanning@shawbiz.ca

Governance Matters

To express your views on any governance matter, please contact the Chair of the Board at:

Canadian Western Bank
Chair of the Board
Suite 3000, 10303 Jasper Avenue
Edmonton, AB T5J 3X6
Fax: (780) 969-8326
Email: ChairoftheBoard@cwbank.com